Privacy Policy | SoftAI.ch

Effective date: 17 March 2025

Data controller: It Software Services DaniLov - Roman Danilov, Fribourg, Switzerland

Website: https://softai.ch

1. Scope and legal basis

This Privacy Policy explains how SoftAI.ch ("we", "us") collects, processes, and protects personal data when you visit our website or use our services. This policy applies in accordance with the Swiss Federal Act on Data Protection (FADP/nDSG), the Swiss Data Protection Ordinance (DPO/DSV), and, where applicable, the EU General Data Protection Regulation (GDPR).

2. Data we collect

2.1 Data you provide

When you use our contact form, demo call request form, or AI chat assistant, we may collect:

First name and last name
Email address
Phone number
Company name, position, and industry
Website URL
Your message and selected service
Preferred language

2.2 Data collected automatically

When you visit our website, we may automatically collect:

IP address (anonymised where possible)
Browser type and version
Device type and operating system
Pages visited and time spent
Referring URL

2.3 Data we do not collect

We do not record, store, or process:

Voice call recordings or transcripts from demo calls
Chat conversation logs beyond the current session
Payment or financial data

3. Purpose of processing

We process your data exclusively for the following purposes:

Responding to your enquiries and requests
Providing AI demo call services
Sending relevant follow-up communications
Improving our website and services
Complying with legal obligations

4. Legal basis for processing

Consent (Art. 6(1)(a) GDPR / Art. 31 FADP): Where you have given explicit consent, e.g. by submitting a form.
Legitimate interest (Art. 6(1)(f) GDPR / Art. 31 FADP): For website analytics and service improvement.
Contractual necessity (Art. 6(1)(b) GDPR): For processing service requests.

5. Data sharing and transfers

We do not sell or rent your personal data. Website analytics may be processed using Google Analytics (configured to minimise data and anonymise IP where possible). Data may be transferred to countries outside Switzerland or the EEA. Where required, appropriate safeguards are used (e.g. Standard Contractual Clauses or adequacy decisions).

6. Data retention

We retain personal data only as long as necessary for the purposes outlined above or as required by law. Contact form data is retained for a maximum of 2 years. You may request deletion at any time.

7. Cookies

We use only essential cookies required for the website to function. No tracking or advertising cookies are used. For more information, see our Cookie Policy.

8. Your rights

Under the FADP and GDPR, you have the following rights:

Right of access: Request information about what data we hold about you.
Right to rectification: Request correction of inaccurate data.
Right to erasure: Request deletion of your data.
Right to restriction: Request restriction of processing.
Right to data portability: Receive your data in a structured, machine-readable format.
Right to object: Object to processing based on legitimate interest.
Right to withdraw consent: Withdraw your consent at any time.

To exercise your rights, please use our website contact form.

9. Data security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse, including encryption in transit (TLS/SSL), secure hosting, and access controls.

10. Supervisory authority

If you believe your data protection rights have been violated, you may lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC) in Switzerland or the relevant supervisory authority in your jurisdiction.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version is always available on this page. We recommend checking this page periodically.